A selection of responsibilities and technical work showing how I apply support, systems, infrastructure and web development skills.
05
01Current
F.A.M.O.S.A · Madrid
Autonomous site IT support
Local responsibility for day-to-day site IT operations, acting as the reference technician and coordinating with other teams when an incident requires it.
Work performed
Prioritization and resolution of L1/L2 incidents.
Operational user management in Active Directory.
VPN, certificates, IP telephony, peripherals and printing.
Follow-up and coordination with technicians at other sites.
Active DirectoryVPNHelpDeskIP telephony
Technical flow
User / Ticket→L1/L2 diagnostics→AD · VPN · IP voice · Printing→Coordination / Escalation
Diagram based on the responsibilities described: incident intake, diagnosis, workstation-service actions and coordination when resolution requires other teams.
022023
Banco Santander Project
Workstation migration and stabilization
Participation in equipment migration and post-migration support to restore workstations to a stable operational state.
Work performed
Equipment migration and commissioning.
Resolution of post-migration configuration incidents.
HelpDesk support model focused on returning the workstation to an operational state through remote assistance and incident follow-up.
04Personal project
davidnajeracuadrocv.es
Professional CV platform
Design and development of this responsive web platform as a professional portfolio, with own hosting, a secure contact form and desktop/mobile optimization.
Work performed
Responsive HTML, CSS and JavaScript.
PHP form with authenticated IONOS SMTP and file attachments.
Technical SEO, Open Graph, sitemap and structured data.
Accessibility, reduced motion, responsive design and resource optimization.
Architecture of this portfolio itself: responsive frontend, PHP form, authenticated SMTP, technical SEO, accessibility, optimization and analytics readiness.
